Returns & Exchanges
At Schleich®, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by our system and securely package your items in their original packaging.
Ship the Package
Drop off your package at any authorized carrier location and keep the tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing