Frequently Asked Questions
Everything you need to know about your Schleich® fashion experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 7-10 business days of receipt.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fashion line is designed for a tailored, true-to-size fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your garments sustainably sourced?
Yes, Schleich® is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified factories to minimize our environmental footprint.
Can I track my package after it ships?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.